GRIEVANCE REDRESSAL POLICY & CELL
M/s Elevatelife Products Private Limited has a transparent and consumer-centric approach towards our Consumers and Direct Sellers.
To ensure that problems or complaints faced by our
Consumers or Direct Sellers are resolved promptly and efficiently, the company has devised a systematic Grievance Redressal Mechanism.
The company strictly complies with the Consumer Protection (Direct Selling) Rules, 2021, and the Consumer Protection Act, 2019.
1. HOW TO LODGE A COMPLAINT
Consumers or Direct Sellers can register their grievances through any of the following modes:
- Written Application / Letter: Delivered to our registered office address: 2nd Floor, Shraddha Enclave, Girnar Chowk, Chandrapur, Maharashtra, India 442 401.
- Email: Sent to our official grievance helpdesk.
- Walk-in / Personal Visit: Directly to the Grievance Cell at our office.
- Online Grievance Form: Filled out directly through the portal below on our official website: www.elevateglobalebusiness.com.
2. ACKNOWLEDGMENT AND TIMELINE
- 48-Hour Acknowledgment: Upon receiving any complaint, the Grievance Redressal Cell will register it into the system and generate a Unique Ticket / Tracking ID.
This ID will be shared with the complainant via their registered E-mail ID and Mobile Number within 48 hours of receipt.
- Tracking: Complainants can use this Unique Ticket ID anytime to track the progress of their complaint.
- 30-Day Resolution: The designated Grievance Officer will review, investigate, and completely resolve the grievance within 30 days from the date of receiving the complaint.
- Delay Notification: In case a resolution requires more than 30 days due to unavoidable circumstances, the complainant will be informed in writing with a valid reason for the delay via their registered E-mail ID.
3. INTERNAL ESCALATION MATRIX (OFFICERS DETAILS)
If your grievance is not resolved within the primary timeline, or if you wish to escalate the matter, you may contact our designated Nodal Committee and Grievance Officers listed below:
Level 1: Grievance Redressal Officer
- Name: Mr. Ashwini Vipin Sapate
- Designation: Grievance Redressal Officer
- Contact Number: +91 7385560422
- Email ID: support@elevateglobalebusiness.com
Level 2: Nodal Committee
The Nodal Committee reviews all pending and escalated grievances twice every month
(on the 15th and 30th of each calendar month) to ensure completely fair resolution.
| Designation |
Officer Name |
Contact Number |
Email ID |
| Nodal Officer - 1 |
Mrs. Smita Vikas Dhakate |
+91 9146403102 |
support@elevateglobalebusiness.com |
| Nodal Officer - 2 |
Mr. Ashwini Vipin Sapate |
+91 7385560422 |
support@elevateglobalebusiness.com |
| Nodal Officer - 3 |
Mrs. Chatena Vikrant Bonamwarpalwar |
+91 7447261981 / +91 8668752958 |
support@elevateglobalebusiness.com |
In the event that the Consumer or Direct Seller remains unsatisfied with the final resolution
provided by the company's internal Grievance Cell, they have the legal right to approach:
- The National Consumer Helpline (NCH) or State Consumer Helpline for effective mediation.
- The Consumer Forum / Court of appropriate jurisdiction.
Note: This Grievance Redressal Mechanism is designed to be read as part and parcel of the Contract Agreement entered into by a Direct Seller with the company.